At ‘The Gharana Hotel and Resort’, we are committed to protecting the privacy and confidentiality of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information provided to us by guests during their stay and interactions with our hotel.
Collection of Personal Information:
We may collect personal information from guests when they make reservations, check in to our hotel, utilize our services and facilities, or communicate with us via phone, email, or other channels.
The types of personal information we may collect include but are not limited to name, contact details, payment information, preferences, and any other information voluntarily provided by guests.
Use of Personal Information:
We use the personal information collected from guests to provide and improve our services, process reservations and payments, personalize guest experiences, communicate with guests, and fulfill legal and contractual obligations.
Personal information may also be used for marketing and promotional purposes, allowing guests to opt out of receiving marketing communications.
Disclosure of Personal Information:
We may disclose personal information to third-party service providers, business partners, and affiliates who assist us in delivering services, managing reservations, processing payments, or conducting marketing activities.
Personal information may also be disclosed when required by law, regulation, or legal process, or to protect the rights, property, or safety of our guests, staff, or others.
Data Security:
We implement appropriate technical and organizational measures to safeguard guests’ personal information against unauthorized access, disclosure, alteration, or destruction.
Access to personal information is restricted to authorized personnel only, and strict confidentiality agreements are in place to ensure the protection of guests’ privacy.
Retention of Personal Information:
We retain guests’ personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
Guest Rights:
Guests have the right to access, update, correct, or delete their personal information held by the hotel. Requests for such actions can be made by contacting the hotel directly.
Guests also have the right to withdraw consent for the processing of their personal information, subject to legal and contractual obligations.
Children’s Privacy:
Our services are not directed to individuals under the age of 18. We do not knowingly collect or maintain personal information from children without parental consent.
Updates to Privacy Policy:
We reserve the right to update or revise this Privacy Policy anytime. Any changes will be effective immediately upon posting the updated policy on our website.
By using our services or providing personal information to The Gharana Hotel and Resort, guests consent to the collection, use, and disclosure of their information by this Privacy Policy.
For any inquiries or concerns regarding privacy matters, please contact us at the Phone Number.
This Privacy Policy is subject to change without prior notice. Please refer to the most recent version available on our website for updates.
